VOIP Dialer Technology

 Telecloudrobots Dialer® gives you the option of accessing the software from anywhere as it is a web-based software that only requires a stable internet connection.

This flexibility allows agents to work from anywhere without any hassle or delay. It also helps a call center take every customer call and not miss out on any business. This flexibility also helps small businesses and startups that are in their initial phases and do not have an extensive staff as they can hire remote employees that work from their locations and provide benefits to the business like they were present in the office premises.

 Telecloudrobots Dialer® is a call center software that has the functionality of a dialer. It can and a call ratio to call their customers and ensure that agents work to their maximum potential.

Such automated dialing modes call one number after the other and help increase the productivity of the outbound campaign and gain more customers for the business. Call centers can choose from calling customers one by one manually to broadcasting a message to thousands of customers in one go, whatever fits their purpose better.

 Some calls do get missed by agents or are not answered by the customers in the first attempt. Agents must remember to follow up on these customers in order to keep them in the loop. Telecloudrobots Dialer® comes with an option to schedule callbacks so that the agent never forgets to follow up with any customers.

Callback scheduling helps agents stay organized and follow up to their customers on time, making it easier for them to keep their clients in the loop and not miss out on any business in the process.

Call Recording is an essential feature for all call center software these days. It can be used for different purposes like analyzing the calls, settling disputes, or just keeping a database of all the conversations.

Call recording is crucial as it also helps in the training and development of new agents. It also allows managers and seniors to analyze agent calls and prepare a feedback/suggestion trail for them. Telecloudrobots Dialer® makes it easy to control what calls you want to record and what you do not.

 Telecloudrobots Dialer® also has the option to dial numbers predictively. This feature means it can predict when the next agent will be free by analyzing their average handling time (AHT) and makes the calls accordingly so that no connected call is put on wait.

It also has the functionality to filter out the busy tones, no answers, answering machines, and unreachable numbers. Not just that, it can further leave a message on the answering machines. All these features help the call center maximize their reach and gain more customers.

 Telecloudrobots Dialer® can run multiple campaigns together, making it difficult at times to keep track of them all manually. Hence, there is a feature that displays real-time campaigns to better monitor and controls these campaigns.

The real-time analysis also gives the senior management insight into how far along the campaign is and how good it is doing. Hence, this display of campaigns helps in the overall management of the call center and the goals it plans on achieving.

 Telecloudrobots Dialer® is a highly versatile and easy-to-use software. It holds all the features under o handle calls and maintain their records.

It makes it super easy to handle calls-both incoming and outgoing. It also makes it easy to handle emails and the live website chat in the same browser itself. It also has a simplified UI that enables all agents to navigate and control all options with ease.

Contrary to what most people think, Telecloudrobots Dialer® is capable of blended operations as well. It can act as an excellent inbound call center software by routing calls based on different algorithms. Alternatively, it is also a great outbound call center software as it supports all types of outbound dialing modes to maximize reach.

 Eventually, the growth of a business depends on the customer satisfaction level and in the call center environment, it is the frequency of the connection with the customers that is one important parameter that decides the works as a force behind a steady customer base.

Predictive dialers just make sure that if there is a customer meaningful to your business, he should get a call about your business prospects. Success and growth follow on their own.